Knowledge management tools development in the metallurgy

“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”

چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...

People Development Management and Knowledge Management

Background: This paper aims at examining the effect ofpeople development management (PDM) on knowledge management cycle. Although PDM and KM have been studied several times separately; however, this research for the first time is testing the effects of PDM on KM. Objective: The paper investigates how people development management (PDM) may affect the performance of knowledge management (KM) in ...

Ontology Development Tools for Ontology- Based Knowledge Management

Investigating the Relationship between Knowledge Management Criteria and the Level of Development in Medical Universities

Background: Knowledge management helps organizations to improve their capabilities using the intelligence and skills of employees. Knowledge management impacts the improvement of organizational performance and its development. Therefore, this study aimed to examine the relationship between knowledge management criteria and the level of development in medical universities. Methods: This was a d...

Evaluating Knowledge Management Tools on the Basis of Customization using Fuzzy Approach

Today’s world economy situation forces enterprise organizations toward more soft and flexible organization, management, and production processes. They need to explore the most suitable Knowledge Management (KM) tool not only to identify gaps and overlaps but also to maintain and support innovation cross organizations. In this study, a multiple-experts-multiple-criteria decision making model is ...